Trust & Protection

Your Guests Are Fully Financially Protected by PTS

At A Glance

PTS-Bonded

All guest funds held in an independent trust account through Protected Trust Services.

'27 Amendment Ready

All retreats are aligned with the amendments coming into force on 6 April 2027.

No Upfront Fees

Hosts pay no fees to ActiveXplore until their retreat has run, even then you won't receive an invoice.

PTR 2018 Compliant

Every retreat sold as a fully protected package under UK Package Travel Regulations 2018.

How You're Protected

Hosting a retreat abroad should feel like the best part of your career, not the most exposed. This page explains, in plain English, exactly how we protect you, your guests, and their money and how UK law expects any legitimate retreat operator to do the same.

How we protect, and against what

Your Guests - against loss of pre-paid funds if a supplier fails, a retreat cannot be delivered, or ActiveXplore itself becomes insolvent.

You (The Host) - against having to hold your own tour operator bond, ATOL licence or PTR-compliant contracts. We are the tour operator of record. The statutory duties are ours.

Your Cashflow - you never receive an ActiveXplore invoice before your retreat has run other than to confirm your chosen accommodation with a deposit, this deposit is returned to you as soon as we have sufficient guests deposits paid.

PTR's - What You Need To Know

A retreat is legally a "package" if it combines accommodation with any teaching, coaching, activity or tourist service sold under one contract.

If you're a package organiser, UK law requires you to:

• Hold statutory financial protection for guest money
• Provide standardised pre-contract information
• Take legal responsibility for every element, including third-party suppliers
• Offer alternative arrangements or a refund if anything significant fails
• Repatriate guests if the package includes transport home

Enforcement: the CMA and Trading Standards. Penalties include unlimited fines and personal criminal liability.

For every ActiveXplore retreat, all five duties above sit with us. Not you.

Verify ActiveXplore

ActiveXplore is PTS-bonded - Protected Trust Services 6180

PTS status stated in our terms - Booking T&Cs

PTR 2018 text - legislation.gov.uk

2027 Amendment text - legislation.gov.uk

CMA guidance - gov.uk

What We Cover

and what you'll still need

Covered by our PTS Bond Structure

• All guest funds
• All PTR 2018 organiser duties
• All PTS 2027 amendment obligations
• Contract issuance and pre-contract information
• Supplier contracting and refunds

You Still Need To Hold Personally

• Public liability insurance
• Professional indemnity insurance
• Personal travel insurance
• Written confirmation your cover extends overseas

Whilst your sole focus as a host is to create unforgettable experiences for your clients, this is still your business and livelihood. At ActiveXplore we guarantee you an amount of return on a sold out retreat and charge you no up front fees. In fact, we never send you an invoice. That means no more guessing with exchange rates, no more unexpected add-ons from suppliers, and a more relaxed approach to business planning.

FAQ's

Is my retreat legally a package holiday?

If it combines accommodation with any activity or teaching under one contract, yes, almost certainly.

Do I need my own ATOL?

No. ATOL only applies to retreats that include flights.

What if ActiveXplore itself fails?

Guest funds are held in the PTS trust, legally separate from our operating accounts. They are refundable to guests, not distributed to creditors.

What if a venue or supplier fails?

Under Regulation 29A, from 6 April 2027, the supplier must refund us within 14 days. Before then, the same protection is achieved contractually through the trust using our supplier failure insurance which we purchase for every passenger.

Do I pay ActiveXplore anything before my retreat runs?

No. No upfront fee. No monthly fee. No admin fee. No membership. We only ask that you cover the initial accommodation deposit to secure your dates before launch, once this money is received from guest deposits we return it to you.

Is there ever any cost before the retreat runs?

An accommodation deposit, if you want to secure a specific venue before guest bookings begin. Refundable in line with the venue's own terms and returned once we have sufficient deposits from your guests.

Am I still responsible for my own teaching or coaching?

Yes. Our protection covers the retreat as a package. Your personal insurance covers what you personally deliver.

Can my guests verify your PTS status?

Yes. Directly with PTS and our membership number is 6180.

How Do You Start?

Get In Contact Below

Fill out the form below with all of the information we need and you think is important for us and we will get back to you within 24 hours to start the process.

We Deliver Your Quote

We'll come back to you with retreat packages that suit your requirements and absolute must haves. In these quotes we'll outline everything for you tomake a decision on your favourite.

Time To Launch

Once you've decided on your favourite and we've made any tweaks you request, we'll get a contract drawn up, build you a landing page and get you ready to launch to your audience.

Consultation Call

We'll arrange a time to have a call to help us better understand you, your audience, how your business currently works and what you look for from your retreats.